Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
Showing results for 
Search instead for 
Did you mean: 
My phone won't do anything unless it's connected to wifi

I've only had the phone for about 10 months, and yesterday I accidentally left it at home while I was at work. When I got home, I noticed that I couldn't send any text messages until I was within range of our house wifi network. Since I was home for the night, I didn't notice anything else, it was working fine. Then, this morning, I tried going on twitter, checking my email, making a phone call, and sending texts while I was on the train. I couldn't do any of them. Nothing worked. At work, connected to wifi again, it's fine. So anyone have any idea what's going on here?

Labels (1)
Re: My phone won't do anything unless it's connected to wifi
Customer Support

Hi dbd19!

Let's get that data working for you! I'm so sorry for any inconvenience...from what you describe, it seems as if you have turned off cellular data. This would explain why you can only connect to Wifi. Please go to settings/cellular/cellular data and make sure that it's turned on.

Let me know how this goes for you OK?

Thank you,

VZW Support
Follow us on Twitter @VZWSupport