My son downloaded latest ios

[KKoebke]

My son downloaded the latest ios 7 update & within a few days it has started having problems charging, and now tonight it shut itself off & seems to be frozen mid-way through "rebooting".  We are not very tech hip, so any help would be great!

[vzw_customer_support · Accepted solution]

Hello KKoebke!

Let's get this taken care of! It seems like your device is in recovery mode. Please follow these steps to fix it: http://bit.ly/SDbUbT

Keep me posted!

ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport