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My texts aren't being delivered to one specific person, but I can get their texts. Any help?
CindyCIB
Newbie
‎12-29-2014 08:13 AM

My texts to one specific person aren't being delivered.  I get their texts, but when I respond they don't get the message. Any ideas on fixing this?

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Re: My texts aren't being delivered to one specific person, but I can get their texts.  Any help?
vzw_customer_support
Customer Service Rep
‎12-31-2014 08:22 AM

CindyCIB,

Sorry to hear about the trouble with texting that person. Is it only when you reply or when you send a new text? Have they had trouble receiving texts from others? Can you call them at that same number without issue? Ask them to delete you as a contact on their phone and then send them a new text. Do they get it?

BrianP_VZW
Follow Us on Twitter @VZWSupport

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