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My verizon iPhone was unlocked, but it still says invalid sim?
teddypicker52
Newbie
‎07-25-2013 06:20 PM

Hi all,

I'm studying abroad in Sydney Australia currently, and brought an iPhone 4S from the US with me to use as my phone. My carrier was verizon and I was told in order to unlock a verizon iPhone you have to call a number. So I emailed my dad and had him call verizon to do that, in which they said the phone was now unlocked. Okay great, so I pop in my sim card and it says invalid sim. I've had that issue for about 4 days, and then someone told me I need to factory reset my iPhone in order to complete the unlock process. I did that through iTunes and still nothing. Am I doing something wrong? What am I missing?

Thanks guys!

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Re: My verizon iPhone was unlocked, but it still says invalid sim?
vzw_customer_support
Customer Service Rep
‎07-28-2013 05:50 AM

Good daye mate!

I'm glad to see that you made it safely to Sydney! It's one of my favorite places to visit. On a side note, the seafood is excellent there! I'm confident that your iPhone 4S is unlocked as requested. May I ask what sim card are you trying to use? Also, did you go through the activation process, via iTunes, after the device was unlocked? If not then I would suggest doing to before using a foreign sim card. See link below. Once you have done so then please retest and let us know the results.

http://vz.to/neZpXX

Thank you...

Arnett_VZW
Please follow us on twitter @VZWSupport

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