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Need a resolution for dropped calls
marcg888
Member

We have both an iPhone 4 and 4S in the house and every one of our calls has been dropped for the last few months.  We live on top of a hill, have had Mac Air Port WiFi and 2 cordless phones since before the dropped call problems started.  Reception is fine outside but not in the house.  We are in Yorktown Heights, NY 10598 on the border of Somers. Anybody have any ideas?  Thank you for your help.

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Re: Need a resolution for dropped calls
vzw_customer_support
Customer Support

Hi marcg888. I know how important having reliable phone service at home can be. But indoor service can be tricky with all the things that can cause interference. Anything from electronics to the actual matierial your home is built from can cause signal to be weaker indoors, in addition to the distance from the cell tower having a factor. Since you mentioned reception outside is fine, a great investment to consider is our Network Extender http://bit.ly/AKkC to help essentially bring a mini tower into your home. It's extremely helpful to avoid dropped calls and improve the service inside your home.


Thank you
JenniferH_VZW

Please follow us on Twitter @vzwsupport

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Re: Need a resolution for dropped calls
budone
Sr. Leader
Sr. Leader

Did you have any new equipment installed in the house? New cable or satellite line? New electrical line?

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