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Need your urgent help
Annasttasiaaa
Member

Hope this is the right place to post... I don have any problem with my device, however, I have a big problem with a kinda service I received, here is the story:

A month ago, I went to V store to get my device upgraded to Iphone for a line that was no more under a contract.  While I was there, I decided to take care of another matter. Adding a family line so that my visiting friend could use.  I decided to use my " then going to be the old device" for that line because I did not intend to undrgo a contract for the new line.

I guess the guy who took care of my buisiness got quite confused. He was going to get the new line activated in the Iphone. I had to explain it a second and third time until he got the facts...or that was what I thought so. After one hour in the store, I got my SIM card re-activated in the Iphone while the new line was activated in my old device, as I had intended.  A month later, and I figud out I have been put under a 2 year contract for a line that I got that day because of the error of the store employee.  He has assosited the new line with the Iphone so that it is as if I got a new line with a device thus a contact.  I called Vrizon. They said nothing they could do for me...!!!!  So I contacted the Store manager, he has not yet gotten back to me and did not sound willing to help.  I would not mind if my old line with the Iphone gets signed on a 2 contract, I even asked the Vrizon rep if they would be able to switch the contract.  He said not, because of the assumption of fraud or something like that...So, I guess what happened in the store on that date, was a fraud commited by their employee.....getting a new line for an Iphone but using another line in the smartphone device instead....

The bottom line, I should not be paying the price for the error of the store employee, every month for the next 2 years...this is driving me mad....what should I do for the next step to get this resolved....I  should not even be negotiating,I want them to correct their mistake.... What would you do?  Thank you for your suggestion!

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Re: Need your urgent help
ashtontr
Sr. Member

Call customer service and tell them to have a look at the MDN Contract history of the basic phone. Any supervisor will be able to tell you should be out of contract on the basic line since you activated with "Customer provided equipment". If the rep can't do anything or doesn't know how to do it, ask to speak to Supervisor. What should end up happening is the contract on the basic phone should be terminated at no cost, and whatever the contract was on your iphone should stay exactly the same as it was before. I've done it plenty of times, that is what should happen.

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Re: Need your urgent help
drunkensellphone

Unfortunately there is nothing that can be done for you... Once you have a contract on a line for more than 14 days you are stuck for 2 years unless you want to pay an early termination fee. Sorry to be the bearer of bad news. cheers!

Re: Need your urgent help
Dpurpleangel
Member

WELL I can understand EXACTLY what you mean about NOT wanting to pay for their mistakes!!!!   I have been a customer since June 10th, 1998 and I am ready to say forget it!!!! My husband was on my account and he decided to live with my dead brother's widow so I cancelled his phone!!! They said they would suspend it for 3 months and I would NOT be charged for it!!! THAT was a lie!!!!! I paid $350 last month for HIS phone I do NOT have and HAVE not used since May 19th at 5:27AM was his last call!!!! THEN it was shut off!!!!  They talked me into a "home phone for $20 a month"... Well I took it back because I was told if I returned it... I would NOT be charged for it!!!! LIE!!!!! I was charged $77.15 for a phone I took back before the time limit they said I could bring it back and NOT be charged....I DO NOT have that phone either and I am being CHARGED another month for it... I have called.... I have been into 2 different Verizon stores and I have even talked directly to the boy I got the phones from... OF course.... he said everything is being taken care of.... The one number is suspended for 3 months and the plan is lowered since NO ONE is using it.... KINDA stupid to charge me $80 for 1400 shared minuets (NO one to share with) I have unlimited and paying $87.35 for my phone.... then $29.99 for internet on a dumb phone no one is using...$10 for messages no one is sending and $6.99 Insurance for a phone my soon to be Ex lost!!! NO ONE is using!!!! When I got done talking to the very nice  helpful woman on the phone...she said I would be getting a credit of $126 on this bill  and I would ONLY need to pay $126.85... and I would be getting a credit of $105 on next month's bill.... NO credit shows up and I REFUSE to pay another penny until I see it in writing that I am NOT paying for phone I do NOT have and ARE NOT being used!!!! I am NOT going to pay $253.83 when ALL I am suppose to be paying is.... $87.35  I may do like my soon to be Ex and my father and my friend all did and change to another carrier.... I have had NOTHING but PURE HELL since I walked into that store on May 18th..... AND only one lady seemed to do any good at all.... I want a phone call by a supervisor tomorrow to discuss my continuing  to be a verizon customer or... If I go to FACEBOOK and post this story!!!!!

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Re: Need your urgent help
ashtontr
Sr. Member

If it is a rep error, and it can be verified a new line was started with provided equipment without using an upgrade, they can get it reversed, the only reason to have a contract is if you upgrade. What the line should show is an upgrade available and that it's out of contract, if everything she said is all factual, that is what should happen.

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Re: Need your urgent help
drunkensellphone

If the customer accepts terms and conditions for the new line, which they did because they were able to activate the iPhone, then after 14 days that line is under contract for 2 years, end of story.

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Re: Need your urgent help
ashtontr
Sr. Member

Well yeah if it happened that way then she could cancel the other line when it is out of contract, I mean at least one of the lines should be up in 4 months, if only one upgrade was processed.

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Re: Need your urgent help
drunkensellphone

That's true, but they would lose that phone number and she doesn't want to, which is pretty much the only reason she posted on this forum in the first place.

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Re: Need your urgent help
ashtontr
Sr. Member

Well to be honest changing a phone number is better than paying at least 300$ over two years, but yeah people want what they want, I think that's the most cost effective solution, just give her contacts her new number, almost everyone changes their number at some point in time, what's your opinion drunk? There's really no going back now, if indeed it did play out that way. I'd save money and switch numbers personally.

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