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New Activated phone will not call or text
LizStewart
Member

My cell phone was stolen on Saturday, and I recieved a replacement phone today.  I followed all of the steps to activate the phone, and my account on here now shows active, but I cannot make or recieve calls or texts.  Anyone know what's up?

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Re: New Activated phone will not call or text
vzw_customer_support
Customer Support

Hi LizStewart-

I'm so sorry your device was stolen! Lets take a look at this replacement phone. What happens when are you are trying make a call out or send a text message? Please keep me posted! If you need further assistance, please send me (AdamE_VZW) a direct message for help.

Thanks,
AdamE_VZW
Follow us on Twitter @VZWSupport

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