Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
New phone number- NOT WORKING HELP
timelesstouch1

I changed my number yesterday and selected the option "to be used right away"  Well, I can't send messages or call anyone.  When I call another verizon phone it says there is an error to restart my phone and try again...still not working.  When I try to call out of state, it takes me to an option of purchasing a calling card or calling collect??? HELP.  This is my business phone and I am very busy at this time of year.  I can't be without. Thanks

Labels (1)
0 Likes
Re: New phone number- NOT WORKING HELP
tikibar1
Sr. Leader
Sr. Leader

Have you contacted Customer Service to see if there's a glitch at their end?  (this is a customer-to-customer forum)

0 Likes
Re: New phone number- NOT WORKING HELP
vzw_customer_support
Customer Support

Hi timelesstouch1!

I sure hope you have been able to use your phone since posting! I would like to help if you are still having problems with your new number. It seems that you may just need to program the number into the phone. Please try dialing *228 and then select option 1 when prompted. After a moment or two, you should hear a recording that your phone was programmed successfully. Please let me know if you need additional assistance!

Christina B
VZW Support
Follow us on Twitter @VZWSupport

0 Likes
Re: New phone number- NOT WORKING HELP
timelesstouch1

Everything is good. Thanks!!

0 Likes