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No Data Service
Beldar
Member

My iphone 4S says I have no data service unless I am at home using my wireless network.  I am paying for data this makes no sense.  The phone is also not responding to tough on right side of screen.  This phone is only two months old and we have taken very good care of it.  Verizon store said phone has problems, so I sent to Apple they say phone is good.  I can not use the phone it is useless to me.  I would appreciate any suggestions.

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Re: No Data Service
gina7239
Sr. Member

Call *611 replace it. I don't understand why Verizon didn't just order you one to replace it. Do you have any insurance for after your warranty is over?

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Re: No Data Service
vzw_customer_support
Customer Support

Hi Beldar,

I appreciate you having taken the time to reach out to both Verizon and Apple with the trouble. It's strange that neither was able to ultimately resolve the issue with you but lets review what's gone on. When you're outside your home, are you able to use calls and messaging? If so, what signal indicator appears next to the bars? Please keep us posted as this may possibly be fixed without needing a replacement.

Thank you,
MariaC_VZW
Please follow us on Twitter @VZWSupport

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