I reside in Charlotte NC and am ONLY able to call the VZW toll free customer service number (can't get through doing *611) and cannot receive any incoming calls. I am able to text a fellow iPhone VZW customer with no problems. Customer service stated this is an issue in SC but I want to know if anyone in NC is having this problem? This is the second time I have been without service on my phone in recent weeks.
I finally got service again after being without it for approximately 2 hours. The problem I had this time is different than the problem I had the first time per information I received from Verizon. I had to email family to let them know I was ok since I have no landline as an alternative form of communication. The ONLY number I could call during that 2 hour period was Verizon Wireless's toll free number so I am quite thankful I could at least call them for help.
Good luck with your service issues.