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Not receiving pics or able to send pics to smartphones.
Snks4449
Member

Why  can't I receive pics from a smartphone or send pics to a smartphone?  My old phone was a smartphone and I did not have any problems receiving or sending pics on it - I have my same number and plan so why is it not working on the iphone?

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Re: Not receiving pics or able to send pics to smartphones.
FrankAtCommunit

I have the same problem.

I could send and receive picture messages and video messages with my dumb phone. For iPhone 4S, I have to turn on Cellular Data or in WiFi region to send any picture and video message.

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Re: Not receiving pics or able to send pics to smartphones.
vzw_customer_support
Customer Support

Hi there Snks4449!

Sharing your lives most precious moments via picture messaging is really fun and I don't want you to miss out! You are absolutely correct that your current smartphone should also be able to send and receive picture messages.

When you try to send a picture message, what happens exactly? Is your data turned on? Are you in Wifi?

Please advise so we can fix this together!

Thanks,

MelissaM_VZW
Follow us on Twitter @vzwsupport

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