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Not receiving texts on iPhone 4S
turingmach
Member

Lately I've been having trouble receiving texts on my iPhone; sometimes they are never received, sometimes they are delayed for hours, sometimes they are received normally, sometimes they are received only after sending a text message (sending the message results in a several seconds wait).  I've done a hard reset, I've done a restore, I've update my iOS to 5.1.1, I've called Verizon.  Verizon hasn't been able to help.

Suggestions?

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Re: Not receiving texts on iPhone 4S
vzw_customer_support
Customer Support

Hi turingmach,

I use messaging all the time, so I understand how important it is for this feature to work correctly! I'd like to ask a couple of questions to get to the root of the issue.

-Are you using messaging or iMessage with the iPhone?
-Is this happening with all messages, or a specific number of contacts?
-Your post mentions sending messages, Are you able to send all of your messages with no problem?

Please try a soft reset of your device as a troubleshooting step. Follow this link for the steps:

http://bit.ly/yMPEiv

Post back with your results, so we can ensure you're OK. Thanks!

Christina B
VZW Support
Follow us on Twitter @VZWSupport

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