All of a sudden today my phone quit working like a phone. I can use the internet and my apps but not actually contact people. I have tried everything on the verizon site and no I didn't use the *228 number because my phone WILL NOT make outgoing calls. Now I have no phone and the chat button has been disabled for two hours saying busy so I now have no way to get in touch with verizon since they took away the ability to email. This is beyond ridiculous and I am very very upset. If this does not get resolved I will be switching carriers. As much as I pay and can't even talk it is ridiculous and the fact that there is no way for me to even get in touch with Verizon is a huge dissapointment.
Liric, I know that it is frustrating when unable to make calls, but let's not make any rash decisions. We have streamlined customer service and removed email because it could take several days to receive a response. Chat will be available when a representative is available. You can also reach us on Twitter or Facebook. Are you receiving any errors when making calls? Please soft reset your phone http://vz.to/195g7Tj and reboot. If no change, please reset network settings http://bit.ly/Uenf5q. Let me know if you need further assistance.
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