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Outrageous data use
ElaineVB
Member

I went from using very little data to using 500+ mb in 2 weeks!. I have my phone set to only use data when on a WIFI network. Yet, with the phone in my book bag and while I was in class, the usage report says I used 151 mb. My phone connects to the school WIFI so even if I had been using the phone (which I wasn't) it should not have used data.

I have to pay for any overage charges so I need someone to help me figure out what is going on real quick! Thanks!

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Re: Outrageous data use
vzw_customer_support
Customer Support

We understand the importance of managing your data ElaineVB! Have you updated to iOS7? Have your usage patterns changed? Did you verify that your cellular data is turned off? Do you power cycle your device daily? It sounds like it is usage from when you are not on wifi. Here's how to check the settings. http://tiny.cc/7k6c5w

JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport



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Re: Outrageous data use
mrblack357
Member

go into settings, cellular and turn off cellular data that should restrict data to wifi only maybe this will help

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Re: Outrageous data use
vzw_customer_support
Customer Support

We understand the importance of managing your data ElaineVB! Have you updated to iOS7? Have your usage patterns changed? Did you verify that your cellular data is turned off? Do you power cycle your device daily? It sounds like it is usage from when you are not on wifi. Here's how to check the settings. http://tiny.cc/7k6c5w

JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport



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