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PLZ HELP ME!!!!!!!!!!!!!!!!!
sugarbabe1214
Member

i bought an iphone on ebay and the person rest it but not factory reset it and there apple id is still on it and i cant get passed that on the activation how can i pass that without going to the verizon store??????

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Re: PLZ HELP ME!!!!!!!!!!!!!!!!!
vzw_customer_support
Customer Support

sugarbabe1214,

Help has arrived! In order to completely factory reset the device, you will need the username and password for the previous owners Apple ID. Are you able to get a hold of them on eBay to obtain this information? Another way to attempt to factory reset the device is by connecting it to your iTunes on your PC http://bit.ly/1jZL1B3

EfrainM_VZW

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