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Personal Hotspot Wireless Connection Problem
MichiganJazz
Member

Hello, I have an iPhone 4 and a laptop running Windows Vista.  I can successfully connect my laptop to the internet via the Personal Hotspot USB connection.  However, when I try to do this via wireless, I can only connect "Local," but not to the internet.  I've attached a screenshot.  Can anyone help get the wireless connection to work?  (I would just stick with the USB connection, but the laptop ports are "touchy" and randomly disconnect my iPhone.)Capture.JPG

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Re: Personal Hotspot Wireless Connection Problem
vzw_customer_support
Customer Support

Hey there MichiganJazz!

I want to get your mobile hotspot working in as many ways as we can! Let me ask, are you running iOS 6 on your iPhone? If you are then, when you go under Settings, General, Network, and you turn on your hotspot, it should give you all the options of Wifi, Bluetooth and USB. Do you see this? Please make sure your device is updated and power off and back on. Let us know if you're still having issues and we can help further.

Thanks!
MichelleG_VZW

Please follow us on Twitter @vzwsupport

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