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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Phone calls
lilianavelazquez

My iphone will let me make and recieve phone calls, but i cannot hear the other person on the other side nor they can hear me. I cannot hear when it should ring. I've called Apple, restored my phone, reset, gone to a verizon wireless store, as well as mac stores, but nothing has helped. The 1800 verizon wireless number customer service reps are so rude. Can i get some help?

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Re: Phone calls
vzw_customer_support
Customer Support

I'm sorry you're having issues with the sound on your device lilianavelazquez. Help is here! I can understand how frustrating this is for you. Is the phone damaged? When did it start to happen? Is your phone still under the 1year manufactures warranty?

KinquanaH_VZW
Follow us on Twitter @vzwsupport

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