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Phone unable to get text messages or call out?
schaem94
Member

Today my phone stopped accepting or sending text messages and it stopped taking calls and sending calls. I've restarted it and rebooted and turned it off and on and have done everything in my power that I can think of. What's going on and what do I need to do? (I'm up to date on billing so it's not that) It also says that I have full signal and 3G.

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Re: Phone unable to get text messages or call out?
vzw_customer_support
Customer Support

Hi Schaem94,


Yikes! No service is no good! It's important to have a working phone at all times. Let's get this fixed. What happens when you attempt to place a call? Any error message? Any liquid or physical damage to the device? Try a soft reset to the device http://bit.ly/tXe7I4. The device sounds like the software is frozen, and a soft reset will reset refresh the system. Keep me posted.

Thanks,
Pamelaf_vzw
Tweet us @vzwsupport

Re: Phone unable to get text messages or call out?
DRNLD
Member

Thank you Pamelaf_vzw

This worked!  I'm grateful for your post.

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Re: Phone unable to get text messages or call out?
itsmeDADDYB
Member

You might try checking out airplane mode...

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