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Phone won't send or receive picture messages
hf44
Newbie
‎09-02-2012 09:23 PM

My phone won't send or receive picture messages.  How do I fix this?  Is there a way to get picture messages without turning on my internet?

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Re: Phone won't send or receive picture messages
nc88
Newbie
‎09-02-2012 11:19 PM

I am having the same problems.  A friend sent pics and it says: Message size:xxkb  Downloading.  Can some one advise how to fix this please.  This is on the Samsung Strat.

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Re: Phone won't send or receive picture messages
Ann154
Community Leader
Community Leader
‎09-03-2012 04:11 AM

Is your cellular data connection turned on? Picture messages won't transfer over a wifi network.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Phone won't send or receive picture messages
vzw_customer_support
Customer Service Rep
‎09-17-2012 07:44 PM

Hello hf44,

We need to get your pictures working! Do you have the data connection turned off? Do you have MMS turned on? You can check by going to: Settings>Messages>MMS Messaging.  Let us know!

Katie H
VZW Support
Follow us on Twitter @VZWSupport

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