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Picture Message Fail
mokujon
Newbie
‎12-21-2011 01:01 AM

I have an iPhone 4S and I am on 5.0.  Every time I try to send a picture message to someone it says message send failure.  Is anyone else having this problem or does anyone know how to fix this?

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Re: Picture Message Fail
jcoley6554
Newbie
‎12-21-2011 12:05 PM

Had the same problem yesterday.  Rebooted the phone and now it sends pictures just fine.

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Re: Picture Message Fail
mokujon
Newbie
‎12-21-2011 11:01 PM

just tried to restart.  didn't help.  anything else?

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Re: Picture Message Fail
iPhone4s334
Newbie
‎12-22-2011 01:36 AM
Try doing a PRL update. *228, send, option 2.
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Re: Picture Message Fail
smclaurin
Newbie
‎12-28-2011 09:17 PM

I am having this problem as well.  No one can send a pic to my iPhone 4S either.

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Re: Picture Message Fail
pinksugar
Newbie
‎12-29-2011 06:35 PM

I had this same problem, but I know it's because I turned my cellular data off just so I don't use up unneccessary data and that affected me sending or recieving any picture messages. I had to reboot my whole iPhone, and when I changed the settings to how it use to be that's how I found out. Save your self the time from the reboot and just check your settings to make sure you should be recieving everything!

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Re: Picture Message Fail
nilsensine
Newbie
‎12-29-2011 10:19 PM
Turning my cellular data on fixed the problem. Thank you!
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Re: Picture Message Fail
mokujon
Newbie
‎01-15-2012 12:02 PM

my cellular data is on and it still doesn't work

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Re: Picture Message Fail
ArnettH_VZW
Verizon Employee
‎01-18-2012 12:37 PM

Hello mokujon,

The iPhone 4S has one of the best cameras ever on a cellular device! I can certainly help in getting your picture messaging working so you can share pictures with your friends and family between devices. Below, I have listed a few troubleshooting steps for you to try on the device to resolve this issue. Although some steps may have been posted by another community member, I'm reiterating this information just in case someone else is searching for the answer as well. Please see steps below:

  • Verify signal strength. (At least 2 bars of 3G)
  • Enable MMS Messaging in Settings (Settings > Messages > MMS Messaging On)
  • Turn off bluetooth and wifi when not in use.
  • Enable Send As SMS in Settings.
  • Power the device off then back on.
  • Perform a Restore on the device using iTunes.

Additional steps suggested by Apple - http://support.apple.com/kb/ts2755

The last troubleshooting step does erase all personal information from the iPhone. It is recommended that the device is sync'd with a computer prior to the restore to archive your information. Once the Restore has been performed then test all voice and data service on the iPhone for functionality. Please reply with your findings as I am eager to know if these steps resolved the picture messaging issue.

Thank you...

ArnettH_VZW

Follow us on Twitter @vzwsupport

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Re: Picture Message Fail
mokujon
Newbie
‎01-21-2012 03:37 PM

tried all of those and it still won't send picture messages.  when i try and do a restore i get an error message saying "the iphone could not be restored. the device isn't eligible for the requested build."  should i take it to an apple store or to a verizon store and see what they can do with it?

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