I understand the explanation rendered by Verizon but I think there is a little more to the explanation that has to be addressed by Verizon. My wife and I both have identical cell phones. It took 18 minutes for a text message she sent me across the room at out kitchen table to be received by my cell phone. Same Phones, Same Verizon wireless service - 18 minutes to travel 10 feet.....Hmmmm. There seems to me that there has to be more to the explanation.
We certainly want you to get your messages as soon as possible, bill099. We are here to help.
What model phones do you have? Do you have any issues with calls or access to data while not connected to Wi-Fi?