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Replacement IPhone no serice/searching...
jreiger1
Member

Okay so my old iPhone broke and I got a replacement. I followed the exact instructions to activate it through iTunes. Everything looks the same except I have No Service/Searching...in the corner. Kind of hard to call *228 when you have no service. Under settings and about..it goes like this...

Network: Not Available

Carrier: Verizon 15.5

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Re: Replacement IPhone no serice/searching...
vzw_customer_support
Customer Support

@jreiger1,

Let's get your phone working right! Are you still unable to get the phone activated?

Before you program the replacement phone you need to make sure the old phone is turned off. Once the old phone is turned off you can dial *228 send from you phone. Select option 1 to program. If you are still unable to program, try resetting the network settings http://vz.to/1fDpN7k, and retry the *228 programming. You can also follow me, JohnB_VZW, and send me a direct message so I can review your account and make sure it is set up correctly.

Keep me posted if you need further assistance.

JohnB_VZW

follow us on Twitter @VZWSupport

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Re: Replacement IPhone no serice/searching...
vzw_customer_support
Customer Support

@jreiger1,

Let's get your phone working right! Are you still unable to get the phone activated?

Before you program the replacement phone you need to make sure the old phone is turned off. Once the old phone is turned off you can dial *228 send from you phone. Select option 1 to program. If you are still unable to program, try resetting the network settings http://vz.to/1fDpN7k, and retry the *228 programming. You can also follow me, JohnB_VZW, and send me a direct message so I can review your account and make sure it is set up correctly.

Keep me posted if you need further assistance.

JohnB_VZW

follow us on Twitter @VZWSupport

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