Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Reported iphone missing, now it is found.
thebale
Member

Long story short, my iphone went missing at work, and I work with some... morally dubious teenagers. So I reported it missing. Well, a couple months later the phone turned up and I'd like to be able to use or sell it. How do I "unreport" its missing status and I guess clear the ESN?

Labels (1)
0 Likes
Re: Reported iphone missing, now it is found.
vzw_customer_support
Customer Support

Hello Thebale

I'm very glad you recovered your device! To clear the ESN we would need to speak to you. Please call us at 800-922-0204 or as Jim said *611 from your device. You can also send me a DM to me and I can reach out to you.

Thank you
JoeL_VZW
Please follow us on twitter @vzwsupport

0 Likes