Please clarify. Did you purchase a ringTONE or a ringBACK tone?
Ringback tones can only be purchased through your MyVerizon account and are managed there as well. It is a sound or music people hear when they call you.
Ringtones are what you hear when a call comes to your phone.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.