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Screen is black but the phone is on--Help!!
fseeley13
Member

About a month and a half ago, I got my first iPhone. However, I dropped it in the toilet, but was able to finally get a new one which arrived last Tuesday. Today, the new phone's screen is black, even though the phone is on and I can't do anything with it. I can turn Siri on and off and receive calls and texts but I have no way of answering them. Clearly something is wrong, but I don't understand what. Nothing has happened to the phone to cause this. What is the return or trade in policy for Verizon? Can I send it back? How much will I have to pay for a new phone?

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Re: Screen is black but the phone is on--Help!!
gina7239
Sr. Member

You can call vzw and replace it.

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Re: Screen is black but the phone is on--Help!!
vzw_customer_support
Customer Support

Hi there Fseeley13!

Oh my! You have not had any luck with your phones. I will gladly provide some additional information. 

If you replaced your phone through Asurion then you would want to contact them to have the phone replaced.

If you used a 3rd party insurance you would then want to reach out to them.

Better luck to you on your next phone!

Thanks,

MelissaM_VZW
Follow us on Twitter @vzwsupport

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