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Signal booster needed?
reubenjames
Newbie
‎02-11-2014 04:34 PM

I moved and cannot get a signal at my more remote location.  I cannot receive or send out phone calls, it registers phone call failed.  I do however receive text messages and email.  I have a strong WIFI signal but my Verizon service is not working.

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Re: Signal booster needed?
vzw_customer_support
Customer Service Rep
‎02-13-2014 04:56 PM

Reubenjames,

Lets get your service working in your new home! I would like to check the area you're now residing in to see what kind of expected coverage you have. Would you mind providing me with your zip code please?

SarahO_VZW
Follow us on Twitter @VZWSupport

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Re: Signal booster needed?
reubenjames
Newbie
‎02-13-2014 06:32 PM

The zip code is 34771.

Dia Dhuit!

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Re: Signal booster needed?
vzw_customer_support
Customer Service Rep
‎02-15-2014 06:55 PM

reubenjames,

Thank you for providing us your zipcode. I would love to make sure we provide you with accurate coverage information in regards to your new location. Please follow me and private message me so I can access your account to address your service issues fully. I look forward to hearing from you!

LindseyT_VZW

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Re: Signal booster needed?
jtorrez
Newbie
‎02-17-2014 05:06 AM

The last time I called verizon asking the same question this is what the operator gave me #228 to refresh the phone and get better signal.

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Re: Signal booster needed?
vzw_customer_support
Customer Service Rep
‎02-19-2014 05:36 AM

Thanks for your input, jtorrez. I just wanted to clarify a couple of things.

If you have a 3G device, you would actually dial *228 option 2 to update the preferred roaming list (PRL). If you have a 4G device, you would power the phone off, remove/reinsert the SIM card and power the phone on again. This will also update the PRL since *228 will not work with 4G devices.

I hope that helps!

TamaraH_VZW
Follow us on Twitter @VZWSupport

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