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Software upgrade question?
chance2013
Member

I was finally able to do the latest software update and now when I hit the power button it says iTunes and has the USB cord.  I had to download iTunes on my moms computer and I plugged my phone into the computer but it isn't doing anything!  Why won't it just turn back on like normal?  PLEASE HELP!

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Re: Software upgrade question?
vzw_customer_support
Customer Support

I know this is frustrating chance2013 but we are able to help. Have you tried to sign out and back into itunes? Have you power cycled your phone? Is anyone else in the house using itunes? I look forward to hearing from you.

KinquanaH_VZW
Follow us on Twitter @vzwsupport

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