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Sound Issues
hawgz
Member

I dropped my phone and now it won't ring or sound any alerts.  I can preview sounds and listen to music.  Ringer works over blue tooth. I have check all settings and everything is set right.   Any ideas?

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Re: Sound Issues
vzw_customer_support
Customer Support

Hi there hawgz!

I'm so sorry to learn that your phone took a tumble. Let's make sure we review all options together! It may possibly be damage to the ringer of the device.

Additionally, there's a small switch on the left side of the phone that may have turned to active. It will display as an orange strip if activated, you will want to turn it to the silver strip. Here's more information: http://vz.to/1agxNaa

If that's not the case, have you tried rebooting your phone or resetting the settings? Check here: http://bit.ly/PL6noX

If it is damaged, do you happen to have insurance? Start a claim here: http://bit.ly/07CrqPK

Keep me posted!

Thanks!

MelissaM_VZW
Please follow us on Twitter @VZWSupport

View solution in original post

Re: Sound Issues
vzw_customer_support
Customer Support

Hi there hawgz!

I'm so sorry to learn that your phone took a tumble. Let's make sure we review all options together! It may possibly be damage to the ringer of the device.

Additionally, there's a small switch on the left side of the phone that may have turned to active. It will display as an orange strip if activated, you will want to turn it to the silver strip. Here's more information: http://vz.to/1agxNaa

If that's not the case, have you tried rebooting your phone or resetting the settings? Check here: http://bit.ly/PL6noX

If it is damaged, do you happen to have insurance? Start a claim here: http://bit.ly/07CrqPK

Keep me posted!

Thanks!

MelissaM_VZW
Please follow us on Twitter @VZWSupport

Re: Sound Issues
hawgz
Member

Thankyou so much!  It was as simple as flpping a switch on the left side of the phone!  I didn't even know about that switch because I put my phone in a Otter Box right away and didn't really explore the buttons!  Phone fixed!

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