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Text usage does not show?
ptrep
Member

Some numbers with messages both sent and received are not showing up on my bill under usage????

Anybody know why???

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Re: Text usage does not show?
Ann154
MVP MVP
MVP

When the messages sent via iMessage instead?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Text usage does not show?
vzw_customer_support
Customer Support

@ptrep

Text messaging is the primary way I stay in touch with my friends and family as well!  I would love to address your concerns with your message billing.

As Ann154 has already pointed out, if you're using the iMessage feature, these messages may not show on your Verizon bill message detail section.  The reason being is that the iMessage feature uses either a WiFi or 3G connection to send and receive messages, instead of the standard SMS feature billed according to your text message plan.  The messages sent as a standard SMS text will be the messages that will show in your text message details on My Verizon.

I trust we have answered your question and have addressed your concern.  If you have any further questions or concerns, let us know.  Thanks!

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

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