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Unable to connect to any wi-fi source - on/off is greyed out.

I am unable to connect to any wi-fi source because the option to turn it on/off is greyed out.  I have followed the Verizon/Apple recommendations and have backed up my information and reset the phone to factory settings.  It did not help the issue.  The Apple Warranty has expired but I do pay the monthly insurance fee.  Can I get my phone replaced?

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Re: Unable to connect to any wi-fi source - on/off is greyed out.


Follow these steps to resolve the issue:

  1. Verify that airplane mode is off by tapping Settings > Airplane Mode.
  2. Reset the network settings by tapping Settings > General > Reset > Reset Network Settings.
    Note: This will reset all network settings, including Bluetooth pairing records, Wi-Fi passwords, VPN, and APN settings
  3. Ensure that your device is using the latest software. To do so, connect your device to your computer and check for updates in iTunes.
  4. If your issue is still unresolved, perform a software restore in iTunes.

Additional Information

If you are still unable to turn Wi-Fi on, please contact Apple for support and service options.

If you are able to turn Wi-Fi on but are experiencing other issues with Wi-Fi, please see this article.