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Update has broken the phone
rubby
Newbie
‎10-27-2013 06:56 AM

OS update leave shows a white plug pointing to i tunes icon!  I have no other apple devices--turning phone off and on doesn't work. Help!

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Re: Update has broken the phone
ttipgem
Master - Level 1
‎10-27-2013 10:14 AM

Have you tried plugging it into a computer with iTunes and see if it will come on that way?

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Re: Update has broken the phone
vzw_customer_support
Customer Service Rep
‎10-29-2013 09:43 AM

Oh no! Let's make sure to get your phone back to work so you can enjoy that awesome update. If you haven't already tried plugging your phone into a computer with iTunes as ttipgem suggested, that's the best step. In fact, Apple has all the steps you'll need to restore iPhone at http://support.apple.com/kb/HT1808. Keep us posted if you continue to have trouble after trying all the steps.


Thank you
JenniferH_VZW

Please follow us on Twitter @vzwsupport

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