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Update has broken the phone
rubby
Member

OS update leave shows a white plug pointing to i tunes icon!  I have no other apple devices--turning phone off and on doesn't work. Help!

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Re: Update has broken the phone
ttipgem
Sr. Member

Have you tried plugging it into a computer with iTunes and see if it will come on that way?

Re: Update has broken the phone
vzw_customer_support
Customer Support

Oh no! Let's make sure to get your phone back to work so you can enjoy that awesome update. If you haven't already tried plugging your phone into a computer with iTunes as ttipgem suggested, that's the best step. In fact, Apple has all the steps you'll need to restore iPhone at http://support.apple.com/kb/HT1808. Keep us posted if you continue to have trouble after trying all the steps.


Thank you
JenniferH_VZW

Please follow us on Twitter @vzwsupport

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