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Upgrade - Business
chachstweets
Member

Hello,

I just received an iPhone 4S replacement phone from my company.  The order date was 9/10 and the phone was just received today.  Am I able to bring the phone in to a VZW store on the iPhone 5 release date (8 days) and upgrade?  Also, does it matter if it's opened and utilized until then?  I don't have much of a choice but to open the phone. 

Thank you all in advance. 

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Re: Upgrade - Business
gina7239
Sr. Member

Yes but there's a 35 fee for that as long as your within the 14 day policy. Call your local corporate store get info have it notated and I would get there early on a week from tomorrow.

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Re: Upgrade - Business
rara105
Novice

Was the phone a warrantly replacement?

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Re: Upgrade - Business
vzw_customer_support
Customer Support

Hello Chachtweets! I have great news. You can exchange your device for any phone including the iPhone 5 within 14 days of your order. The phone can opened, but there will be a $35.00 Re-Stock Fee.

ChaunceyM_VZW

Follow us on twitter @VZWSupport

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