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Urgent - Severe Data Spike and Battery Drain
Prashne
Member

I have a iPhone4S and our family shares a 4GB plan which was sufficient all these months, but this month the data usage has spiked severly and I find that's happening on my phone alone. I increased the plan to 6GB and I find that the phone has already consumed 1GB in one day although I did not do anything fancy in one day. I have not downloaded any new apps. I also find that I am unable to kill apps that are recovering - I am not getting the delete ability to do so. Also I am finding that my battery is draining very quickly, hardly can hold charge for about 1/2 a day! If this is because of a rogue app, is there a way to find that or remove that? Please help!

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Re: Urgent - Severe Data Spike and Battery Drain
vzw_customer_support
Customer Support

Hi Prashne,

Let's look into this! Are you streaming music or videos? Do you utilize the Mobile Hot Spot feature? Has your phone been exposed to any physical/water damage? Have you had a chance to review the date and times of your data sessions here:http://bit.ly/xB4iTc ?

Thanks for your contribution to our community forums,

AyaniB_VZW

Follow us on Twitter @VZWSupport

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