Urgent - Severe Data Spike and Battery Drain

[Prashne]

I have a iPhone4S and our family shares a 4GB plan which was sufficient all these months, but this month the data usage has spiked severly and I find that's happening on my phone alone. I increased the plan to 6GB and I find that the phone has already consumed 1GB in one day although I did not do anything fancy in one day. I have not downloaded any new apps. I also find that I am unable to kill apps that are recovering - I am not getting the delete ability to do so. Also I am finding that my battery is draining very quickly, hardly can hold charge for about 1/2 a day! If this is because of a rogue app, is there a way to find that or remove that? Please help!

[vzw_customer_support]

Hi Prashne,

Let's look into this! Are you streaming music or videos? Do you utilize the Mobile Hot Spot feature? Has your phone been exposed to any physical/water damage? Have you had a chance to review the date and times of your data sessions here:http://bit.ly/xB4iTc ?

Thanks for your contribution to our community forums,

AyaniB_VZW

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