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Verizon Cloud & Backup Assistant apps not working
dlk4456
Member

I recently received an iPhone 4 for work and am trying to transfer my contacts via backup assistant.  Log in via the website works, however when I try to login to Verizon Cloud an error messages says "Something went wrong. There was a problem when you signed in. Please wait a moment and sign in again "  I have been receiving this message for the past few hours or so.

I downloaded the Backup Assistant app and it would not validate my login information claiming my username and /or password was wrong.

Is there any other way to transfer my contacts besides the obvious archaic method of manually transferring them?

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Re: Verizon Cloud & Backup Assistant apps not working
vzw_customer_support
Customer Support

Congratulations on your new phone! Nobody has time to manually enter numbers. Let's make sure we get you all set up.  Were you able to follow these steps http://bit.ly/NxOwQa?

Tamara H.
Follow us on Twitter @VZWSupport

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Re: Verizon Cloud & Backup Assistant apps not working
dlk4456
Member

Yes, I have tried that. However, on the website it doesn't list iPhones being compatible for Backup Assistant and when I tried on my iPhone is doesn't recognize by userID and password.

DK

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