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Verizon not honoring what I was told
DarleenRusnak
Member

How is the general public supposed to know that the store they are using that says Verizon Wireless on the front is not held responsible to follow your rules? I was told when I bought the insurance that it would cover the phone completely if it was lost, stolen, damaged, etc.. When I went in the store, they said there was a $159.00 deductible. I threw a fit then left. I originally bought a droid that would not work at my home, I exchanged it immediately for an Iphone. The sales person took the policy for the droid, but did not give me a new one for the iphone even though they kept my $200.00. I was told this was the same policy that Verizon Wireless uses with me having the option of paying $200 in advance or $10 a month. I called Verizon and discussed the fact that the speaker stopped working and wanted some help. I talked to 4 different people. I was told to send the phone back and I would be sent a replacement with no charge. I had no idea there was any damage and now they are wanting me to pay $299 for the replacement, refurbished phone they sent me. That would be $700 for an iphone. I contacted the Better Business Bureau this morning as well as the State Attorney General's office. I am on a shared plan and I believe I would be better off discontinuing my service and paying the early disconnect charge and go with a more honest company. What a shame, I like Verizon service and am so disappointed at the way I have been treated. The truth somewhere along the way, would have been nice!

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Re: Verizon not honoring what I was told
budone
Sr. Leader
Sr. Leader

Sure sounds like a third party reseller. They have their own rules and policies. Can't blame Verizon Wireless if it was a reseller

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Re: Verizon not honoring what I was told
DarleenRusnak
Member

And how would you know it was not a Verizon store?  Big red and black letters say it is a Verizon Wireless store!  I have been doing business there for years without a problem!

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Re: Verizon not honoring what I was told
rall_g4
Novice

Maybe you can't blame Verizon. As for some others. Blame away.  

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Re: Verizon not honoring what I was told
budone
Sr. Leader
Sr. Leader

Third party resellers have a VZW sign, but also their store name attached. What was the address of the store?

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Re: Verizon not honoring what I was told
rall_g4
Novice

I may  be going out on a limb here but I'm guessing they can't put that big Verizon sign up on their store without Verizon's permission.

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Re: Verizon not honoring what I was told
budone
Sr. Leader
Sr. Leader

<Comment deleted.>

Message was edited by: Verizon Moderator

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Re: Verizon not honoring what I was told
rall_g4
Novice

<Comment deleted.>

Message was edited by: Verizon Moderator

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Re: Verizon not honoring what I was told
DarleenRusnak
Member

That is what I said to Verizon.  They are the only Verizon store in town and I was unaware that they have nothing to do with Verizon Wireless!

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Re: Verizon not honoring what I was told
rall_g4
Novice

Some on here will say"They have nothing to do with Verizon Wireless", but as I said, they can't put that sign up without some sort of agreement with Verizon.

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