I apologize, as I am still laughing. I am thankful I have paid the warranty on the Storm 9530 because over the past 2 years I have had this phone replaced at least 5 times. It is the worst product I have ever had the displeasure of using in my 56 years of life as it is known here on earth. I am wondering if Verizon wants to hire me, as I am the type of person that compares and analyzes why problems exist.
I took my most recent Storm today to the Verizon store and was told that it would need to wiped of all memory to restore it. I was locked out due to security password max. The kind sales person plugged my phone into their back-up and I was told that I could not have access into my phone and would loss everything, as my password was not being accepted. Well just before SHE was ready to wipe it, I asked to see my phone. Entered the password and gained access. I guess I should have spelled the 5 letter password as it gained access for me immediately. I will be kind and not elaborate, as then I would have to divulge my password that any 1st grader could spell.
But wait...! My one month old Asurion replacement Storm ceased to stop working via the 4 buttons at the bottom of the phone. Red hang up button, 7 dot Blackberry multi button, and green call button. Guess why????????!!!!!! Something must have been unprogrammed...why? Well, I used my car charger, and I had the multi charger in use and was charging my IPod at the same time. After utilizing this multi-functional charger my phone must have been unprogrammed as the malfunctions began at this time; hence, I would have to remove the battery to end a call; I could not view photos; I could not send txt; nor access the Blackberry options at all!! Nothing worked...until today when my phone was RESET at the Verizon store because I was locked out due to a password malfunction.
What a good day it is. My Storm is working...for now!! Hope this may help some of you poor souls that also have a Storm 9530.
Just wanted to let people know if you file an insurance claim, your current phone gets flagged and cannot be reactivated on another line. So if you think you're going to be slick and sell your 'lost' phone, all yuo're going to do is end up in small claims court paying the person you sold it to, back.
Ok, insurance is a protection that allows you to get a new phone in the event that you have broken the phone. Yes, it is the same price you paid for the phone for an insurance replacement, this is still much cheaper than paying full retail for the phone which is somewhere around $799.
This is the easiest way that I could explain it. Let's say you purchased a brand new car and then a few days later decide to drive on the wrong side of the road resulting in an accident which damages your vehicle. You wouldn't expect to take it back to the dealership or the manufacturer to get a replacement one for free or even at a steep discount. That's why you have insurance, but even still the insurance company charges a deductible when you make a claim, this is part of the agreement between you and the insurance company that was aggreed upon when choosing to use their service.
It's the same way with phones or any other products that you may purchase. You're responsible for taking care of it. Also as for having to pay an early termination fee is so that the carrier doesn't lose out on the money they've already invested by "giving" the phone away.
How totally naive people are.. i have been a Verizon customer before it was Verizon.. When you had to buy bag phones.In 1994..And one thing i have learned.. VERIZON does not care!!!! I will not go through all the problems i have had with them.. The only thing that keeps me with them is the reliability of the calls. Now if and when the ATT merger goes through i will be gone.
I suggest buying an otterbox case, and saying screw the insurance. Apple gives 90 days phone support, and one year in-store technical support on hardware issues. And $69.99 adittional will get you an extra year, which in most cases will take you through the duration of the contract. As for Verizon customer service, it's really hit or miss. I too dealt with a few rude representatives in the past couple of weeks. But I also had a good experience in another store. I jumped over from AT&T too prematurely cause I thought the iPhone would be more reliable on CDMA, but I've regretted that decision since the day I bought it.
In your case, when you jumped over and decided from day one that the move was too premature you probably should have used the 14 day return policy as your opportunity to port back to AT&T. Regret on something you felt from the day you did it is something you could have fixed. Not sure what reliability issues you aren't having with Verizon that you expected versus AT&T, but hopefully whatever your issue it is resolved soon. If it's something other than abilities you had with AT&T versus Verizon then that's a little different, but mostly it seems that people that switched did so because they experienced dropped calls more often than they liked. Most that switched for that reason seem to be happy with at least that aspect being better. Not sure if you have an issue that anyone can help with but if you post your issues on here or the Apple Support site I'm sure users will try to help you out if they have any suggestions.
Just signed up to the forum and this is the first post I read.......funny stuff.....finally found someone with something nice to say. I too have had a bad experience at Verizon, but that is life. No ones ever had a terrible waitress or a clerk who at a retail store that is a jerk? How about the convienence store or gas station clerks who are apethetic or just clueless? As I put it...when you have an issue and ask for help, the look on their face is like..."the look on the face of a deer in the headlights of a car".
I just went to Verizon as my 8 year old LG became a boat anchor, giving me 100% of its life span. I bought a Thunderbolt and the girl who waited on me was satisfactory. She left me alone to wait on another customer and for me to look at more phones. Another sales rep approached me and we continued from there. When I reached a decision, I asked if the first girl was on commission, and the answer was yes. I thanked the second person and said I would wait for the first girl who spent some time with me. I was then given to the store mgr to start the check out process(which was ultimately completed by my original salesperson). Thereby giving the "paycheck" to the correct salesperson. This is how this girl feeds her family. Isn't that why we work?
All the people in that store (I spoke with 4 of them) were very pleasant. The mgr was very helpful and very, very knowledgeable. They had an issue with transferring data one phone to another as the charging/data port on the old LG has been trashed for a year. They apoligized and seemed almost distraught that they couldn't move the data for me. I understood as I knew the phone was spent. Life happens some times. All in all I have had very good service at this particular store, for personal and buisness products.
As far as the insurance goes, why isn't any here complaining about paying car insurance every year and not getting anything back. How about Homeowners insurance or Life insurance. Where are those Flames? Its just that, a monthly fee that hopefully will help you out when you need it most.
How about our jobs and our customers? If you work with the public, have we ever had our customers be jerks? Ohhhhhhh yeah, and we have to smile and say "thank you". Again that's life. A rep from Verizon posted an apology.....nice.....be thankful that someone from Verizon is monitoring this forum and replied. Thank you. Marketing 101...have a good experience and you will tell 3 people, a bad experience and you will tell 7. Its in print.
Well I've bored everyone to tears now....just my thoughts...
P.S. While looking at phones, a store rep was asking me questions and typing on a laptop in the store as we spoke. Before I new it I was now given an install date for the complete FIOS package (internet, TV and phone). I never told her that I was going to do the switch from my current provider. She was very nice, but pushy. Thats her job and is on commission too. I will call and cancel the install. Did that ruin my day....NO....am I going to a forum to scream bloody murder....NO.....am I going to yell that Verizon is a scam artist....NO. She's just doing what she knows might work to make a sale. Feeding her family (2 cute little kids as we also discussed our children and traded showing pics).
When you get bad service and are truly upset, try and resolve it. If you can't, don't worry about it and avoid that situation again if possible. There's a lot of people in this life walking around sucking on lemons..........
Nice first post, dudewheremycel. I agree with all your points. Service from some is better than others, but I don't let it ruin my day. I treat everyone like human beings and if someone's having a bad day, it's not the end of the world.