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Voicemail unavailable. Unable to initiate connection.

I get this message on my phone and am unable to listen to voicemails that are listed.  Have tried a soft reset and reset network connections.  Software is up to date.  I am able to listen to my voicemails by dialing *86.  When I try calling my number from my phone I am told it is not available.  Any ideas?

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Re: Voicemail unavailable. Unable to initiate connection.
Customer Support


Let's ensure your Visual Voice Mail application is working properly!  Let's try a couple of steps.  Ensure the device data is enabled, Cellular Data for iTunes & App Store and Data Roaming are also enabled.  Then reset the network settings again  Retest the Visual Voice Mail application and let me know how it works out for you.  Thanks!

VZW Support
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