Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Voicemail unavailable. Unable to initiate connection.
clcoutorie
Member

I get this message on my phone and am unable to listen to voicemails that are listed.  Have tried a soft reset and reset network connections.  Software is up to date.  I am able to listen to my voicemails by dialing *86.  When I try calling my number from my phone I am told it is not available.  Any ideas?

Labels (1)
0 Likes
Re: Voicemail unavailable. Unable to initiate connection.
vzw_customer_support
Customer Support

@clcoutorie

Let's ensure your Visual Voice Mail application is working properly!  Let's try a couple of steps.  Ensure the device data is enabled http://vz.to/11MhLRM, Cellular Data for iTunes & App Store http://vz.to/13QrSIo and Data Roaming http://vz.to/1bRISzB are also enabled.  Then reset the network settings again http://vz.to/10agMZS.  Retest the Visual Voice Mail application and let me know how it works out for you.  Thanks!

AnthonyTa_VZW
VZW Support
Follow us on Twitter @VZWSupport

0 Likes