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What do I do if my device is not responding?
tlabenski
Member

All the sudden when i go to unlock my phone it only swipes halfway, i held down the power button and the home button and nothing works i have an iphone 4s

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Re: iphone 4s
vzw_customer_support
Customer Support

I want to make sure you can unlock your phone, tlabenski. Since your phone is not responding to your swipe, I would recommend restoring your phone through iTunes. This will erase the content from the phone that has not been previously backed up. http://bit.ly/1tdrn9P

AndreaS_VZW
Follow us on Twitter @VZWSupport

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Re: iphone 4s
vzw_customer_support
Customer Support

I want to make sure you can unlock your phone, tlabenski. Since your phone is not responding to your swipe, I would recommend restoring your phone through iTunes. This will erase the content from the phone that has not been previously backed up. http://bit.ly/1tdrn9P

AndreaS_VZW
Follow us on Twitter @VZWSupport

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