Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
What happened to my call waiting feature? I hear the tone but cannot see who is calling or have the option to swap calls.

I used to have call waiting on my iPhone 4S and could see who was calling and could swap calls.  Now it has disappeared although I still hear the second incoming call tone.  The second call does not show up in the call log either.  I have missed important calls.  Can it be restored without losing other information on the phone?

Labels (1)
Tags (1)
Re: What happened to my call waiting feature?  I hear the tone but cannot see who is calling or have the option to swap calls.
Customer Support

That is definitely strange, devans. How long has it been since the call waiting prompt on the screen stopped appearing? Please try a soft reset by holding down both the power and home keys, simultaneously, until your phone resets on its own. This may help recover this feature. Another thing I would recommend is a Network Settings reset by going to: Settings>General>Reset>Reset Network Settings. If the issue persists, let us know!


Follow us on twitter @VZWSupport