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What is the return policy for a certified pre-owned iPhone 4?
fluffy2001
Newbie
‎04-08-2014 06:56 PM

I purchased this phone on 3/17/14 online.  The lock button is not working.  It seems to be jammed and I can't turn the phone off.  Has anyone else had this issue and if so please help.  Thanks!

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Re: What is the return policy for a certified pre-owned iPhone 4?
vzw_customer_support
Customer Service Rep
‎04-10-2014 07:05 PM

Hi fluffy2001!

Sorry to learn about your lock button! When did this happen and is the device damaged in any way? Is the lock button flush with the surface of the device or does it still appear the same?

ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport

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Re: What is the return policy for a certified pre-owned iPhone 4?
fluffy2001
Newbie
‎04-10-2014 10:32 PM

Hi, I ordered the phone via the Verizon website on 3/16/14. The power/lock button seems to be stuck. I haven't damaged or dropped the phone, it just started doing this on 4/6/14. I called customer service and they told me to call AppleCare. I tried calling that but can not get to a person without having to pay $19.00 plus tax.

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Re: What is the return policy for a certified pre-owned iPhone 4?
vzw_customer_support
Customer Service Rep
‎04-13-2014 05:16 AM

fluffy2001,

We want you to have a fully functional device! Lets check into replacement options. Please private message me so I can review all options. I look forward to hearing from you.

LindseyT_VZW

Follow us on Twitter @VZWSupport

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