I can tell people to take what is the best deal for them. If they feel that their interests are better served elsewhere, why would they stay if their needs cannot be met at present? It's not to say the change is forever as customers can come and go as they wish. Sometimes customers leave because they are mad about changes, or they don't understand some aspect of their service, other times it really is a lack of service, be it customer service or network service. A lot of the times customers come back. A Verizon rep might say that this is simply not a feature of any plan that is offered right now and that they do not have information on such a feature as it pertains to future feature inclusion. A lot of us here are objective in that we try to see where the customer might be misunderstood and where Verizon's terms and plans might be better explained. Sometimes it's not the big corporation's fault for what customers mis-perceive as it relates to opinion or fact, and sometimes it is the company's shortcomings that might have lead to a bad customer experience. Usually though, it is a lack of understanding, be it equipment or service, rate changes or plan details. We are here to inform and help. Customers decide what to do with that input.
