Why am I being prompted for a calling pin?

[biebs44]

So I changed my phone number and to active the new number I am told to dial *28 SEND which then prompts me to purchase a calling pin or use the existing PIN.  Problem is, I don't ever remember setting up a pin.  Verizon told me to remove my sim card (Iphone 4s) and leave it out, that I didn't need it, and after power cycling the phone it should start working.  Well it still doesn't work and keeps saying I am roaming, wanting me to purchase a calling pin.  What do I do?

[vzw_customer_support · Accepted solution]

@biebs44

Changing your mobile number should have been a much simpler process for you.  I would love to assist you with restoring a network connection to your Apple iPhone 4s.

The iPhone 4s is a 3G device and requires dialing *228 for programming.  When you dial *228 (Send) you should hear a recording for Verizon Wireless programming.  Select Option 1 to program your device.  You should not be prompted to enter a PIN to complete this process.  Please try this for me and let me know how this works out for you.

AnthonyTa_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[biebs44]

Everything appears to be working now, thanks!