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Why can't I receive text messages from certain phone numbers?
Coggin
Member

I cannot receive a text message from one particular number.  We have both checked our phones to make sure we had not blocked each other, which we didn't.  She also is a verizon customer but has an android while I have the iphone.  She can receive my texts but I cannot receive her reply. 

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Re: Why can't I receive text messages from certain phone numbers?
budone
Sr. Leader
Sr. Leader

Make sure her phone is not adding a leading 1 in front of your number

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Re: Why can't I receive text messages from certain phone numbers?
vzw_customer_support
Customer Support

Hi Coggin. Sounds like you and your friend started in the right direction to find out why her messages aren't getting to you. Budone has a great suggestion to make sure she doesn't have your number stored with a 1 in front. That can actually cause the Android phone to have trouble sending the message to your number correctly. Since you are able to send with everyone including her and she is having trouble sending to you, that tells me it's more likely something we need to look at on her end. Is she getting any error message? Are you the only one she has trouble sending to? Has she ever been able to send you a text before? If she has, when's the last time it worked? Is she using any third party messaging applications from the market? I know that's a lot of questions, but they'll help me get you up and running with the answers.


Thank you
JenniferH_VZW

Please follow us on Twitter @vzwsupport

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Re: Why can't I receive text messages from certain phone numbers?
Coggin
Member

Thanks for the information. The problem is that the android will not let my friend delete the 1. Even if she deletes the entire contact and re-inputs the information the phone automatically inserts the 1. Also if she sends me a picture I can get the text message, just not words only text messages.

Abigail

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Re: Why can't I receive text messages from certain phone numbers?
vzw_customer_support
Customer Support

@Coggin, text messaging is the way I stay connected with friends and family and I'd be just as upset as you if it were not working properly. I feel your pain. But don't worry because I'm here to help.

Do you know if your friend is using a 3rd party messaging app? This may be causing the issue. I suggest you have your friend contact us for assistance since the issue seems to be on her end.

John B

Follow us on Twitter @VZWSupport

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Re: Why can't I receive text messages from certain phone numbers?
NuDroidUsrr
Sr. Member

Coggin wrote:

I cannot receive a text message from one particular number.  We have both checked our phones to make sure we had not blocked each other, which we didn't.  She also is a verizon customer but has an android while I have the iphone.  She can receive my texts but I cannot receive her reply. 

  How long have you had the iPhone, and how long as your friend had the Android? Was your friend on an iPhone before? I have heard of contacts getting messed up because of someone changing from an iPhone to an Android, it had something to do with iMessage I think? It may have stored it as an Apple contact?

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Re: Why can't I receive text messages from certain phone numbers?
cosmic_kristy
Member

>Duplicate post deleted. This thread will be locked as it is very old.

Please follow the post at the link below:<


Message was edited by: Verizon Moderator><

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