Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Why isn't my device working after I changed my number?
kelleigh
Member

Hi. I just removed my line on my on plan and changed my number. Now my phone will not work such as making calls.

Labels (1)
0 Likes
1 Solution

Correct Answers
Re: phone not working after line move and number change
ttipgem
Sr. Member

Did you reactivate the phone?

Try restarting the phone by holding down the top/power button and the Home button at the same time until the phone restarts.

Try dialing *228 from the phone and follow the instructions to activate the phone.

Try logging on to your MyVerizon account from a computer and select "Activate Device".

View solution in original post

0 Likes
Re: phone not working after line move and number change
ttipgem
Sr. Member

Did you reactivate the phone?

Try restarting the phone by holding down the top/power button and the Home button at the same time until the phone restarts.

Try dialing *228 from the phone and follow the instructions to activate the phone.

Try logging on to your MyVerizon account from a computer and select "Activate Device".

View solution in original post

0 Likes