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Why won't facetime stay connected?
Rich1389
Member

All of a sudden, Facetime stopped working.  Right after connecting, it will disconnect and say "connection lost"

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Re: Why won't facetime stay connected?
vzw_customer_support
Customer Support

Rich1389, this sudden issue needs to be resolved as soon as possible for you! We need to make sure that this isn't a Wi-Fi connection issue as Facetime requires this data connection to be successful. Are you connected to Wi-Fi when placing that Face time call? How's your Wi-Fi connection when simply browsing the Internet on your device?

LasinaH_VZW
Follow us on Twitter @VZWSupport

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Re: Why won't facetime stay connected?
vzw_customer_support
Customer Support

Rich1389, this sudden issue needs to be resolved as soon as possible for you! We need to make sure that this isn't a Wi-Fi connection issue as Facetime requires this data connection to be successful. Are you connected to Wi-Fi when placing that Face time call? How's your Wi-Fi connection when simply browsing the Internet on your device?

LasinaH_VZW
Follow us on Twitter @VZWSupport

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Re: Why won't facetime stay connected?
Not applicable

Enable / Disable FaceTime - Apple® iPhone® 4

Not available for iphone 4 devices over cellular per above.

Get a new iphone 5 and you can use cellular for face time.

Verizon to allow cellular FaceTime use across all iPhone 5 data plans

Good Luck

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Re: Why won't facetime stay connected?
Rich1389
Member

Yes, I am connected to my wifi.  I've tried other wifi connections as well and it still won't stay connected.  My other devices work fine on my wifi.

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Re: Why won't facetime stay connected?
Not applicable

Have an Apple store look at your device. Don't let Verizon touch it.

They may be able to fix your issue more so than a Verizon store.

Having trouble with iMessage or FaceTime? Here's the fix! | iMore

Good Luck

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