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Why won't iMessage work with one of my contacts?
rxdynda
Member

i can no longer send or receive messages with my husband.  all settings have been checked/are correct and we are both able to message others with no problem.  i have previously called customer service and they suggested a network settings reset, which we did and messaging worked for a day.  however, it continues to be a problem and is very frustrating.  i have deleted his contact, re-entered it, deleted the message thread, rebooted phone, etc and would like this problem fixed permanently asap.  please advise!

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Re: imessaging not working with one contact
vzw_customer_support
Customer Support

Hello rexdynda, this is definitely out of the ordinary! Resetting network settings is the best way to get the iMessage function to work properly. The last resort option is a hard reset on the devices. This will erase everything on the phone and get it back to factory settings. You will want to make sure your pictures, contacts, and apps are backed up via iTunes. Here is a link with steps: http://vz.to/1fsxotc

WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport

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Re: imessaging not working with one contact
vzw_customer_support
Customer Support

Hello rexdynda, this is definitely out of the ordinary! Resetting network settings is the best way to get the iMessage function to work properly. The last resort option is a hard reset on the devices. This will erase everything on the phone and get it back to factory settings. You will want to make sure your pictures, contacts, and apps are backed up via iTunes. Here is a link with steps: http://vz.to/1fsxotc

WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport

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