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Why won't the phone let me activate it?
sbl468
Enthusiast - Level 1
‎07-17-2014 06:34 PM

My daughter bought a replacement phone.  I try to dial *228 to activate but the call keeps failing.  I'm not sure what I am doing wrong or if the phone is no good.

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Re: Why won't the phone let me activate it?
vzw_customer_support
Customer Service Rep
‎07-19-2014 07:02 PM

I definitely want to see your replacement device up and running! Have you change the device I.D via My Verizon. You make the change here, http://vz.to/1jCZbVy

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