Wifi Greyed out on my Iphone.

[Sweetie3124]

My iphone is having an issue with the wifi. I cannot turn it on. I have had this problem with an iphone and apple had to replace it. I have had this phone for about 6 months and it has done it again. I want to know if there is anyway to fix it because I don' t know that apple will replace it, will Verizon replace it? I am not happy because this will cost me more in data if it is not fixed. What can I do? I have restored the phone and drained the battery like other people have said and that did not fix it.

HELP

[ttipgem]

Take it to an Apple Store.  If it is only 6 months old, then it should still be under the 1 year warranty.

They can take a look and see if there is a hardware problem or a software problem preventing the WiFi from enabling.

[Sweetie3124]

It was a refurbished phone that they gave me the last time this happened so I don't know if it would be covered under warrranty. I will check with verizon first and then if I need to I will go to the apple store.

Thanks

[vzw_customer_support]

Hi Sweetie3124 - Let's give you back the power to manage your data! What is the current iOS version on your device? Settings>General>About. When did you originally purchase the iPhone 4S? When was the device last replaced? I look forward to troubleshooting with you!

Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

[Sweetie3124 · Accepted solution]

Thanks, I went to the store night before last and they worked on it and couldn't fix it so they are sending me a new phone. So I will be fixed up with wifi again by the end of today.

[vzw_customer_support]

That's good to see, Sweetie3124. We're here for you if you happen to need any assistance with the replacement. There's also great tips and trick at http://bit.ly/yN1P80 to help with the phone and account.


Thank you
JenniferH_VZW

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