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alert sound for text
fairbanksca
Member

MY 4S phone sometimes will sound an alert when I receive a text and sometimes it will not.  No setting has changed and can be a different person with a different alert sound.  What can I do do fix this?

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Re: alert sound for text
vzw_customer_support
Customer Support

@fairbanksca,

Never fear help is here! Getting those text message alerts is definitely important. I don't want you to miss any important text messages. Text messaging is my main means of communication so I definitely understand your concern.

My brother had this same issue and we found a solution. You just need to make sure some settings are correct.

Go to Settings>General>Accessibility>Turn assistive touch "ON">Click home button>Tap on the White circle in the top left hand of screen (assistive touch button)>tap device>tap un-mute> Test the resolution> disable assistive touch following the steps listed earlier> then test again.

If this does not help you will need to perform a backup/restore via iTunes http://vz.to/ZIbIge. Keep me posted if you need further assistance.

JohnB_VZW

Follow us on Twitter @VZWSupport

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